Refund policy
Refund and Return Policy
Return Policy: Qalam House wishes its customers the best shopping experience. As opened or used books and stationery items cannot be reused or resold, they cannot be returned to the seller once delivered. The customer should contact our customer care within 24–48 hours in the event they receive a damaged, torn, or incorrect product. In extreme cases of damaged product delivery (torn pages, broken items, missing items) due to transit, a refund can be initiated after a thorough verification of the return policy.
Refund Policy: Qalam House is not responsible for any damage after the delivery of the products. An unboxing video is mandatory with the original packaging in case of claims on missing items, damage, or incorrect product. In case of a refund to be claimed, kindly contact our customer care or write to us at support@qalamhouse.in with the necessary images and videos related to your claim with the subject line "Refund For."
In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot. Contact our customer care team if the order is marked as delivered but not received within 3 days of the product being marked delivered. No refunds shall be made post this period.
The refund amount does not include the delivery charge as it is non-refundable. Any cash-on-delivery refunds shall be initiated to the bank account provided by the customer within 4–7 working days. A claim of refund should be made within 15 days of order delivery. If accepted, your refund may take up to 15 days to be credited into the original method of payment from the day of refund acceptance by Qalam House. Qalam House will provide all details with relevant screenshots along with the transaction ID once the refund is initiated.
Cancellation Policy: Cancellation of orders can be processed before dispatch from our warehouse only. A gateway charge of 2.5% shall be levied against your order for cancellation. A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. Orders cannot be cancelled once shipped, and an amount of ₹75 will be deducted if the order is returned back to the seller (prepaid orders).